Advance Pay accounts are set up by the party receiving the calls, allowing them to do so even if their phone number restricts collect calls. Here’s how it works:
| • |
The party receiving the calls should contact Securus at 1-800-844-6591 to obtain instructions on how to establish an Advance Pay account. |
| • |
The inmate dials the phone number. |
| • |
The system determines if an Advance Pay account exists and if so, places the call. |
| • |
The receiving party must accept the call by following the automated instructions. |
| • |
The cost of the call is deducted from the Advance Pay account balance. |
To prevent unauthorized inmate collect call charges to your phone bill, do not attempt to transfer any inmate call; do not attempt to conference call another number; do not call forward your phone. If you feel you have been a victim of fraudulent inmate collect call charges, contact your local telephone service provider. You can also contact Securus at 1-800-844-6591 to block any calls originating from the Harris County Jail to your phone.