Inmate Care

The public’s trust is essential for the Harris County Sheriff’s Office to perform its mission of protecting all citizens and enforcing the law.

As part of our core values, the HCSO strives to merit and maintain the public’s trust, embrace and deliver professional service, protect our citizens with honor and courage, exemplify ethical conduct at all times and develop, encourage and care for our Sheriff's Office family. These values are applied throughout the organization, including within the third largest county jail system in the United States, the Harris County Jail.

This portal was created to provide citizens with family and friends incarcerated within the Harris County jail a more direct method of submitting “Quality of Life” concerns related to jail operations. Examples of a Quality of Life concern would include an inmate’s access to appropriate services, activities and general jail conditions, such as:

  • Access to medical care
  • Access to mental health Care
  • Food service
  • Sanitation
  • Jail activities, such as visitation, recreation and religious services

Click here to view answers to frequently asked questions about COVID-19 and what actions are being taken during this time.

To voice a Quality of Life concern, please click on the link below and be prepared to provide as much information as possible. To help the Sheriff’s Office check into your concern and respond in a timely manner, we ask that you provide:

  • Your name
  • Contact information, to include your e-mail address and phone number
  • The inmate’s name
  • The inmate’s System Person Number (SPN)
  • The applicable jail facility
  • A description of the concern, to include any applicable dates and times

Once your Quality of Life concern has been submitted, please allow for the issue to be researched and a response to be routed back to your e-mail address. The Sheriff’s Office will strive to respond to your concern as quickly as possible.

The Harris County Sheriff’s Office takes great pride in providing the public with professional, transparent service. This link serves as another example of our dedication to the citizens of Harris County, Texas.

Important: This link is intended to only address basic Quality of Life concerns within the jail. Please contact the HCSO’s Internal Affairs Division to report any alleged criminal acts or employee misconduct, such as excessive use of force or official oppression.

* If you are submitting your Quality of Life concern after normal business hours, on weekends, or holidays, and your Quality of Life concern involves a LIFE THREATENING SITUATION such as suicidal or homicidal ideation or a MENTAL HEALTH CRISIS requiring immediate attention, please call our Incarcerated Person Information Number at (713) 755-5300. Stay on the line and follow the prompts regarding medical care and you will be connected to HCSO Medical Services.


** Web Support **

** Telephone Support **

Our Customer Service Team is available to support you. If you have any questions regarding your order, we are here to help. Our hours are 8:AM EST - 9:00PM EST, 7 days a week. Please call (888)439-5020 and have the following information available:

  • Your name
  • Your Phone Number
  • Facility Name
  • iCare Order Number
  • Date the iCare Order was placed